So, my friend Liz and I went out to dinner at our usual dinner-together place, and apparently our waiter was having a bad night. He was really nice, he just wasn't really "on", tonight, it seemed. All went pretty well until we got our checks. He split them up just like we asked, but when he ran our cards, he ran Liz's on MY ticket, and my card on HER ticket, which we realized when he brought back our cards and the receipts.
Liz didn't think it was a big deal, but I felt bad because my meal cost more than Liz's, so I asked the waiter to fix the problem. He is visibly upset by this mistake. We feel really bad about making him fix it.
He brings us new tickets, correct this time, along with void slips to show that our totals were voided. The first thing I notice is that my void slip shows the price I SHOULD have paid originally, but we assume the matching prices were just put together by mistake, or if they voided the wrong amounts, I'll just pay Liz the difference later and we'll stop bothering the staff. Upon closer inspection we realize that both charges were voided off MY account, meaning nothing was voided from Liz's, so by this time she had been charged for the full meal. Oops.
Make sense? Okay.
We get a manager over, expecting him to run to the back, make the final correction (voiding the cost of my meal off Liz's card), and send us on our way, maybe with a coupon for some free queso next time we come in. Instead, the manager wants to sit and argue with us. He sees that the credit card number is the same on both void slips, so he tries to explain that both charges were made on my card (which is an even bigger problem, when you consider the waiter was sent to the back with TWO checks and TWO cards -- why would he run one card twice?). We try very hard to explain to him that, no, originally we were each charged for the other's meal, and then both charges were voided off one account, instead of one being voided off each. The manager is not listening. He actually waves his hands at us dismissively and storms to the office to get the credit report so he can prove us wrong once and for all, leaving me FUMING at the way he has behaved toward us. He comes back with a credit report for our waiter, showing all the transactions that waiter has made with cards. All it tells us is that one charge matching each of ours was made, then voided, then made again. It doesn't show card numbers or even a date. Then the manager hands one of the void slips to Liz, who looks at it, then hands it to me, saying, "That's HERS." So the manager hands her the other, and Liz looks at it, then hands it to me, saying the same thing.
FINALLY the manager realizes what we've been trying to explain all along. He apologizes like four hundred times and buys margaritas for us -- any kind we'd like, even if we're not 21 (we both are).
Then he promises to wait on us every time we eat there and "hook us up".
My margarita was SO FULL of alcohol. It was delicious.
Liz didn't think it was a big deal, but I felt bad because my meal cost more than Liz's, so I asked the waiter to fix the problem. He is visibly upset by this mistake. We feel really bad about making him fix it.
He brings us new tickets, correct this time, along with void slips to show that our totals were voided. The first thing I notice is that my void slip shows the price I SHOULD have paid originally, but we assume the matching prices were just put together by mistake, or if they voided the wrong amounts, I'll just pay Liz the difference later and we'll stop bothering the staff. Upon closer inspection we realize that both charges were voided off MY account, meaning nothing was voided from Liz's, so by this time she had been charged for the full meal. Oops.
Make sense? Okay.
We get a manager over, expecting him to run to the back, make the final correction (voiding the cost of my meal off Liz's card), and send us on our way, maybe with a coupon for some free queso next time we come in. Instead, the manager wants to sit and argue with us. He sees that the credit card number is the same on both void slips, so he tries to explain that both charges were made on my card (which is an even bigger problem, when you consider the waiter was sent to the back with TWO checks and TWO cards -- why would he run one card twice?). We try very hard to explain to him that, no, originally we were each charged for the other's meal, and then both charges were voided off one account, instead of one being voided off each. The manager is not listening. He actually waves his hands at us dismissively and storms to the office to get the credit report so he can prove us wrong once and for all, leaving me FUMING at the way he has behaved toward us. He comes back with a credit report for our waiter, showing all the transactions that waiter has made with cards. All it tells us is that one charge matching each of ours was made, then voided, then made again. It doesn't show card numbers or even a date. Then the manager hands one of the void slips to Liz, who looks at it, then hands it to me, saying, "That's HERS." So the manager hands her the other, and Liz looks at it, then hands it to me, saying the same thing.
FINALLY the manager realizes what we've been trying to explain all along. He apologizes like four hundred times and buys margaritas for us -- any kind we'd like, even if we're not 21 (we both are).
Then he promises to wait on us every time we eat there and "hook us up".
My margarita was SO FULL of alcohol. It was delicious.
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