computer issue

**iCeCuBEz v2** · 02-6-2013, 09:52 PM

Hey, I try logging in to windows 7 normally and when I do a blue screen just pops up and I can't do anything else. I can run the computer perfectly fine in safe mode. I have a Toshiba laptop. Any suggestions? :<

**d4u7211** · 02-6-2013, 09:57 PM

what does the bsod say?

**iCeCuBEz v2** · 02-6-2013, 09:59 PM

it doesn't say anything it's just a light blue screen

**d4u7211** · 02-6-2013, 10:05 PM

OHH...so its not even a blue screen of death? shit. well, id first try plugging it into some sort of external monitor, and see if you can transfer the video output to the external monitor.

If nothing pops up on the other screen, try bringing up the safe mode menu (with various other boot options) and trying last known good configuration

if THAT doesnt work, try booting your computer into windows recovery mode (you may have to look it up for your model) and then running system restore (or you could go into safe mode and run sysrestore, iirc)

**Oni-Paranoia** · 02-6-2013, 10:08 PM

If what d4u says doesn't work, then I'd do a simple check for malware or infections of any sort. Run msconfig and see what's on startup and check what boot setting it's on (custom, if not safe mode probably.)

Either something is not loading properly (missing, corrupted file perhaps) or something is telling it to stall on the blue screen. Could also be a hardware issue.

Also, is the blue screen the light-blue screen you see when the password prompt is up?

**d4u7211** · 02-6-2013, 10:11 PM

Good point, oni. you can download and run malwarebytes in safe mode with networking, i believe, and have it full system scan that way.

it literally seems like some sort of video driver issue, which might mean that you might have to go into device manager, find your video driver, and update it/roll it back

**ELRayford** · 02-7-2013, 11:22 PM

In safe mode, click start, type in msconfig press enter, click general tab, tick the diagnostic mode ok, apply, reboot.

Try booting normal after choosing diagnostic startup from safe mode. If it boots normally then it is one of your startup items/services. If it does boot you can go through the startup and services manually to find out which one is causing the issue. DO NOT UNCHECK ANY OF THE SERVICES. Check the HIDE ALL MICROSOFT SERVICES BOX before unchecking any services!!!!!

02-6-2013, 09:52 PM	#1
iCeCuBEz v2 XFD Join Date: Mar 2008 Location: Connecticut Age: 33 Posts: 4,924	computer issue Hey, I try logging in to windows 7 normally and when I do a blue screen just pops up and I can't do anything else. I can run the computer perfectly fine in safe mode. I have a Toshiba laptop. Any suggestions? :<

02-6-2013, 09:57 PM	#2
d4u7211 Aficionado of Awk Join Date: Oct 2006 Location: Wherever my computer is Age: 30 Posts: 1,276	Re: computer issue what does the bsod say? __________________ Hardpain of Hell RELEASED!!!

02-6-2013, 09:59 PM	#3
iCeCuBEz v2 XFD Join Date: Mar 2008 Location: Connecticut Age: 33 Posts: 4,924	Re: computer issue it doesn't say anything it's just a light blue screen

02-6-2013, 10:05 PM	#4
d4u7211 Aficionado of Awk Join Date: Oct 2006 Location: Wherever my computer is Age: 30 Posts: 1,276	Re: computer issue OHH...so its not even a blue screen of death? shit. well, id first try plugging it into some sort of external monitor, and see if you can transfer the video output to the external monitor. If nothing pops up on the other screen, try bringing up the safe mode menu (with various other boot options) and trying last known good configuration if THAT doesnt work, try booting your computer into windows recovery mode (you may have to look it up for your model) and then running system restore (or you could go into safe mode and run sysrestore, iirc) __________________ Hardpain of Hell RELEASED!!!

02-6-2013, 10:08 PM	#5
Oni-Paranoia No fucks Join Date: Dec 2006 Location: Everywhere Posts: 2,440	Re: computer issue If what d4u says doesn't work, then I'd do a simple check for malware or infections of any sort. Run msconfig and see what's on startup and check what boot setting it's on (custom, if not safe mode probably.) Either something is not loading properly (missing, corrupted file perhaps) or something is telling it to stall on the blue screen. Could also be a hardware issue. Also, is the blue screen the light-blue screen you see when the password prompt is up?

02-6-2013, 10:11 PM	#6
d4u7211 Aficionado of Awk Join Date: Oct 2006 Location: Wherever my computer is Age: 30 Posts: 1,276	Re: computer issue Good point, oni. you can download and run malwarebytes in safe mode with networking, i believe, and have it full system scan that way. it literally seems like some sort of video driver issue, which might mean that you might have to go into device manager, find your video driver, and update it/roll it back __________________ Hardpain of Hell RELEASED!!!

02-7-2013, 11:22 PM	#7
ELRayford Custom User Title Join Date: May 2004 Age: 39 Posts: 1,546	Re: computer issue In safe mode, click start, type in msconfig press enter, click general tab, tick the diagnostic mode ok, apply, reboot. Try booting normal after choosing diagnostic startup from safe mode. If it boots normally then it is one of your startup items/services. If it does boot you can go through the startup and services manually to find out which one is causing the issue. DO NOT UNCHECK ANY OF THE SERVICES. Check the HIDE ALL MICROSOFT SERVICES BOX before unchecking any services!!!!! Last edited by ELRayford; 02-7-2013 at 11:27 PM..

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