So let's talk about how garbage Skype is for a second

[gold stinger]

Originally Posted by _Zenith_

Does this mean I won or lost hahaha

it means keep your credits, what a joke they sent 2 responses though.

Originally Posted by Garquillex

12 hours is exceptionally short for a support response, most companies take 24-48 hours

If your company takes more than even 8 hours to get back to a customer service response, complaint form, or a request, then you're doing it wrong.

[gold stinger]

also, spotted this going down their massive list of copy-pasted bullshit form:



please direct all hate mail, issues with Skype, and ridicules to:
SKYPE.SKYP.WW.00.EN.CVG.MEG.CS.T01.R....microsoft.com
and see if they respond.

drama edit: I opened Skype with a brand new password put in, and Skype crashed & deleted itself, and then tried to install 7.2. Literally Hitler (y)

[Izzy]

So what service is everyone going to use instead of skype? It doesn't really even matter as long as it is what everyone uses.

[Arntonach]

Gold stinger I don't think skype tried to kill millions of people. The fact that you've been getting higher than average help for your problems should mean you'd calm down at least.

[Gradiant]

Originally Posted by Izzy

So what service is everyone going to use instead of skype?

Skype.

[Zageron]

Slack

[gold stinger]

Originally Posted by Arntonach

Gold stinger I don't think skype tried to kill millions of people. The fact that you've been getting higher than average help for your problems should mean you'd calm down at least.

higher than average help according to Skype's standards, which to be blunt, are shit.

http://community.skype.com/t5/Window...t/bd-p/Windows

Their "community forums" is literally nothing but people with complaint forms, lawsuits, and requests for help, or people asking for a .msi of a previous version of Skype. Could you imagine if FFR's Community Forums was literally nothing but people asking for help with issues, lawsuits, and complaint forms? Of course not, because FFR doesn't ignore users like Skype does.

If their support team literally responds in pre-scripted sentences, from a list, and reply to the title of the e-mail rather than the message of the e-mail (which was my experience that you're claiming is better than average), again, they're doing it wrong.

[korny]

Hey goldstinger, shut up dude. You're first world problem'ing some of us to death with you're annoying bullshit.

[gold stinger]

Originally Posted by korny

Hey goldstinger, shut up dude. You're first world problem'ing some of us to death with you're annoying bullshit.

Thanks for the chit chat white noise that originated from TGB.

[korny]

Originally Posted by gold stinger

Thanks for the chit chat white noise

Trying to decide if the irony is stronger than the stupidity

[Nullifidian]

wahh the free service that I'm using is taking a bit of time to fix my problem

[gold stinger]

well, not sure what sparked this kind of responding without actually contributing to the discussion. They were able to fix my problem 2 days ago, and I'm glad they were able to do just that, but it irks me that it took the problem 3 days to fix where it would normally take 12 hours if they read my messages.

Was just wondering if anyone else has had issues with Skype support like this. If you haven't, then that's great. Must be swell to only have to deal with that one problem where it doesn't always send messages in a group unless one other person posts in it alongside you.

[Nullifidian]

They probably get thousands of emails a day so they might not have the luxury of reading everything (not to mention that mistakes happen). And stating something like "If your company takes more than even 8 hours to get back to a customer service response, complaint form, or a request, then you're doing it wrong." is really, really entitled.

[gold stinger]

No doubt at them receiving emails in the tens of thousands per day.

My point on saying "8 hours" specifically is in reference to shift work, and how it could be handled differently instead of putting someone's response back into queue on the bottom, and let it work its way back to the top of the queue, making you wait the full amount of time to talk to support again.

It feels like the entire process would be faster if they had an open tab for when they receive replies to a certain e-mail address, and then by the time they start reaching the end of their shift, cut down on how many people you're replying to and finish up what people have gotten back to you, and hand the reigns over to the next person.

Dealing with the issue the way it currently is allows it so that all the problems get solved at the same time (or at least responded to within the same amount of time). I'm willing to bet that a good majority don't even wait for support to get back to them. They either make a new account, or scour the internet for a resolution to their problem.

Sorry if it comes off as entitled. A lot of people share the same viewpoint. The program itself is quite decent, and has its small problems here and there, but the support team can be a real headache to deal with. As soon as someone gets a problem that can't be directly fixed themselves, they have to spend 3-4 days playing pass the buck with support to get a chance at having it fixed.

[Jousway]

Originally Posted by lurker

i just use irc because it's like shipping channels in the ocean

[Charu]

WLM master race

[FoJaR]

google master race

[mrpreggers]

Originally Posted by Zageron

Slack

he....heheheh..he.he.hehehe........heheheheh