Bugreport FAQ: READ BEFORE REPORTING A BUG

[Shashakiro]

Okay, so far too often we get reports of bugs that we not only already know about, but that we've known about for years. So if you're going to report a bug, just make sure it's not on this list first, because if it is, we already know about it.

"Look at the high score list for (insert song)! There's a score higher than AAA!"
or
"Look, there's a person with 9 trillion points who has the #1 overall rank!"

Yes yes, this happens all the time. These are just silly little hackers who have nothing better to do than insert their name onto the top of some list for anywhere from 0-24 hours. Tass regularly checks the lists and purges all the clearly fake scores from them.

"I hit "try again" on the song Party 4U - HolyNightRemix V2 and the arrows go all slow and there's no music!"

We know about that. It's been that way since the song was released. Feel free to enjoy the renewed slowness of the arrows when you hit "try again", maybe it'll help you combo the file. Note: This ONLY applies to Party4U. If any other songs are repeatedly giving you slowed down arrows with no music, feel free to report it and do NOT play it slowed down.

"I figured out how to play the song that's in a "Not available" space, it's got all these yellow arrows in the beginning but then goes to 8ths, etc!"

That song isn't secret at all, it's Tetris Remix (a public file in the game). You get that whenever you somehow access one of the "Not available" slots.

"I pressed the Home key and a box appeared where I'm supposed to enter some kind of code!"

The code was "fotbb", and the box was used in a contest years ago. It unlocked the now-public song Flight of the Bumblebee, and doesn't do anything anymore.

All my songs are gone! Every SINGLE one says "Not available"!

You most likely have somehow gotten your credits into the negatives, which makes you unable to play anything since all songs have a credit requirement of at least 0. Just get a friend to give you however many credits you need (assuming you aren't TOO far into the negatives), or find some other way of getting yourself back into positive credits.

What does "Boost" in the Settings Menu do, and why can't I do anything with it?

It hasn't been implemented yet and doesn't do anything right now.

"I got to the end of a song, but it wouldn't end! I had to boo myself out!"
or
"I started a song, but no arrows would come up!

This is a common bug in Firefox, so try using Internet Explorer to play FFR instead. If that doesn't work, I don't know what to tell you. Regardless, we know about this one and don't have any real fix for it yet, so there isn't really any need to report it.

I finished a song, but it wouldn't record my score! It was my new personal record too =(

This happens sometimes for no particular reason. If you really want your score to get recorded, take a screenshot of it and post it in here, making sure to adhere to all the guidelines in the first post. If this is happening many times in a row on different songs, even though the rest of the site works fine, then feel free to report it.

Why did I get charged double for buying (insert Purchased song)?

Probably because you clicked on the button to buy it too many times. Never click on that button more than once, and you'll never be charged more than once per song.

There's a new level in Levelstats with a blank name, or no name, or a weird name like "?????"! Is this going to be a new song later?

Most likely no. Anything with a name like that is almost certainly just some kind of testing song and will never be released for the public. If a song is going to be released for the public, we'll almost always name it whatever it's supposed to be named when we release it.

I sent/received a challenge, but the date on it was 1969, the score was impossible, the stats screen afterward is messed up, etc etc"

The dates and stats on the challenge system are very buggy. The challenge system is still being reworked--it's not that high a priority, however, so don't expect much. Use MP if you really want to go head to head against someone.

That's all I can think of for now. Feel free to report any bug you come across that isn't covered here.

[TheRapingDragon]

Yeah, pretty much all true (just skimmed). Let's hope people actually read this before making a thread.

[Engler]

The problem with these is that the people that would need to read this don't. Most noobs don't read the rules, either. I suggest a link to this and other important rule threads on the main page.

[lilpantha4]

This never told me anything i need to fix FFR. The game has way to many errors and needs to be fixed for a day or two. look HERE for my errors. see if you can fix them.

[Windscarredfaith]

Great list.

[Black Yoshi]

Really good thread i didnt even know about the goodmiss or the thingy like that...

[Razorflame]

Good list. Didn't know about the goodmiss until now.

[tribalchief]

playing in multiplayer becomes rather difficult when songs can't load and there's no way to un/reload them

[perkeyone]

there seems to be a bug with my level ranks,and perhaps with other's. i fc'ed a few songs but my level ranks did not have *s next to their names. i didnt have any boos on any of the songs because i set auto fail to 1 miss/1 boo. its not a big deal but i would like to have it cleared up because i am trying to keep track of which songs i have left to fc.

these 4 i have fc'ed recently but have no *

60,599 SuperMario 8bit Eighties Remix 266,125
6,391 Halcyon 229,750
7,997 Spontaneous Hydroxide 488,060
9,568 Legend of Zelda Remix 376,385

these i recall fc'ing in the past but have no *
i will play them again and see if the problem resolves itself

15,780 One Last Battle 846,920
10,954 Boss Machine (Sonic2) 859,405
10,478 Parachute (stupid clowns) 451,825

[devonin]

If you FC a song, but the final score is lower than a previous play that wasn't an FC, you won't get the * because it isn't your best score on the song.

So something like 100-0-0-0-1 99combo is better than 80-15-5-0-0 FC

[perkeyone]

ty i think i can fix them then

[monkeybomb45]

Originally Posted by Shashakiro

I can't scroll down in the game's shop!

No one can. The scroll buttons in the shop (the in-game one where you buy songs) don't work, and you can't get the ones farther down the list until you get the ones higher on the list.

Isn't this fixed now?

[Roy Campbell]

Yeah, scrolling was enabled not too long ago. It works flawlessly if you use the slider, but if you use the arrows then it cuts off the song at the very top completely and the song at the very bottom partially. Probably no big deal, just thought I'd point that out.

P.S. A mod should edit the first post to avoid confusion.

[monkeybomb45]

Originally Posted by Roy Campbell

P.S. A mod should edit the first post to avoid confusion.

That was my intent when I posted.

[CornOnTheCod]

hihihihi
Yesterday most of the people's accounts were reseted for the hacking thing and i didn't log back on with my new pass word so i started playing. Then i realized that my credits are still there so i Sent them to CornOnTheCod...LOL ;( i thought i would get double. but then when i got my password and logged in my credits are gone. wahhhhhhh~ =[

[Shenzu Shikiru]

I'm having an issue playing FFR at my local library. The issue is that the keyboard becomes unresponsive until I either restart the computer, or re-plug the keyboard. Seeing as they disslike tampering with their equipment, I thought someone here could help me.
The problem occurs at seemingly random times during gameplay, and most frequently on songs Difficult or higher, when played in succesion...

I doubt this will help, but I'm playing from the Eugene Library.

[Corbin Wells]

I know you already know about the jacks but I was wondering if that was something that can be fixed or is it going to remain that way? (it's especially tricky in Anubis...)

[Sprite-]

The average-miss (jack glitch) has already been released for subscribers, and will be released to the public very soon.
If you want it now, you can subscribe.

[jimerax]

I got a good and a miss on the same note! How?

If you hit an arrow very late (so late that if you were hitting it early you'd get an "average") you'll get what's known as a "goodmiss", which is both a good and a miss. You'll find that with practice, you will VERY rarely ever get these, since the game really never rewards you for hitting late, and it's typically best to hit arrows earlier than later anyway.

btw does this still exist on the beta?

[emerald000]

The good-misses were removed a while ago. They removed the late average frame so it doesn't happen anymore.