08-17-2015, 10:25 AM
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#8
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FFR Veteran
Join Date: Jan 2007
Age: 33
Posts: 2,407
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Re: Tier 2 IT support questions/ your experience
Quote:
Originally Posted by Izzy
I've never heard of this "Tier 1" and "Tier 2" labels for this kind of work. Has this been around for awhile?
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Yes, but it mainly depends on the company. If its a huge company, then more than likely you will have these tiers, but if its a small business, you may only have a team, or even one person handling all issues.
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